Terms & Conditions

Terms & Conditions

Tidiyo — Terms applicable to website visitors, customers & users
Last updated: September 10, 2025

1. Introduction

Welcome to Tidiyo. By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making any purchase or using our site.

Scope: These Terms apply to all visitors, customers, and users of Tidiyo’s website, including browsing, account creation, purchases, subscriptions, and customer support.

Ownership: This store is operated and owned by RisingRoots Venture OPC Pvt Ltd.

2. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our services.
By using this website, you represent that you meet these eligibility requirements.

3. Accounts & Responsibilities

  • To make purchases, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate, complete, and updated information.

  • You are responsible for all activities under your account.

4. Orders & Payments

  • All orders placed through our site are subject to availability and acceptance.

  • Prices, discounts, and offers are subject to change without prior notice.

  • Payments are processed securely via trusted third-party providers (e.g., Payu).

  • By providing payment details, you confirm that you are authorized to use the chosen payment method.

5. Shipping & Delivery

We aim to ship orders promptly. Delivery times may vary based on location and logistics. Shipping fees, timelines, and tracking information will be provided at checkout.
We are not responsible for delays due to courier issues, customs, or unforeseen events.

6. Returns, Refunds & Exchanges

Products may be eligible for return or exchange, subject to our Return & Refund Policy. Items must be unused, in original packaging, and returned within the specified timeframe.
Refunds are processed after inspection of returned products. Shipping charges are typically non-refundable.

7. Product Information & Use

  • We strive to provide accurate descriptions, images, and details. However, we do not guarantee that all information is error-free.

  • Our Neck Firming Cream with Roller and other products are for external use only.

  • Results may vary from person to person. No medical claims are implied or guaranteed.

  • Always perform a patch test before use. Discontinue if irritation occurs.

8. Intellectual Property

All content on this website (logos, images, text, design, product descriptions) is owned by Tidiyo or licensed to us.
You may not copy, reproduce, distribute, or use our intellectual property without prior written consent.

9. Limitation of Liability

Tidiyo is not liable for indirect, incidental, or consequential damages arising from use of our products or services.
Our liability is limited to the amount you paid for the product.
We are not responsible for misuse of products or failure to follow instructions.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Upload harmful or infringing content.

  • Attempt to disrupt website functionality.

11. Third-Party Services

Our site may include links or integrations with third-party platforms (e.g., payment gateways, logistics, analytics).
We are not responsible for the practices or content of third-party services.

12. Termination

We reserve the right to suspend or terminate access to your account or our services if you violate these Terms.
You may terminate your account at any time by contacting customer support.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed under the laws of India.
Any disputes shall first be attempted through amicable resolution. If unresolved, they will be subject to the jurisdiction of courts in your registered state/city.

14. Updates to Terms

We may revise these Terms & Conditions from time to time. Updated Terms will be posted on this page with the “Last Updated” date.
Continued use of the website constitutes acceptance of the revised Terms.

Need help? Contact us at: support@tidiyo.com
© Tidiyo. Operated by RisingRoots Venture OPC Pvt Ltd. All rights reserved.